The Airport Service Quality Awards, announced on Monday, recognize the top airports in the world for satisfaction with customers. From the airports that handle over a million travelers each year Rome’s Fiumicino was among the top-rated, receiving not only an award of general excellence but also recognitions for cleanliness and interaction with dedicated staff. The Singapore’s Changi Airport was also honored for its dedicated employees and their customer service during the trip.
Istanbul Airport received prestigious awards to recognize the high standard it has achieved in terms of cleanliness, comfort, and overall quality. Airports Council International presented the award to Amadeus the travel technology firm. This survey was completed through the course of a passenger’s travel throughout the day. The number of surveys received was 34, and they examined a variety of factors which included the ease of check-in and navigation, as well as shopping as well as dining. Both companies have implemented The Airport Service Quality (ASQprogram, that allows airports to evaluate with their competitors and compare services. It also provides feedback that will aid in improving their services.
In a press release, Luis Felipe de Oliveira, Director General of ACI World, emphasized the essential importance of excellence when it comes to customer experience. 24 of the 59 airports which received Airports Service Quality Awards (ASQawards) for their overall high-quality were located within Europe. In addition, there were twenty-two from the Asia-Pacific as well as 11 in North America and five each within Latin America or Caribbean. Three of them in Africa was the Middle East. It was difficult to locate one winner airport in all sizes or regions. Instead, the accolades were awarded to airports that had the highest percentiles in their respective geographical dimensions and areas. ACI additionally introduced four brand new evaluation areas this year.
Advertising campaigns were entrusted to airports that scored in the top 10% in every category, including efficiency of travel, quality of pleasure and cleanliness. These promotional ads were delivered to all international airports. The category of “enjoyment” can be determined on the basis of feedback from travellers about high-quality eating and shopping options, comfort on the gate, entertainment options and overall ambience.
Guangzhou Baiyun International Airport in China, Shanghai Pudong International Airport (China), Shenzhen Bao’an International Airport as well as China, Shenzhen Bao’an International Airport and China, Shenzhen Bao’an International Airport. Shenzhen Bao’an International Airport is located in China.
The airports honored with Airports Council International’s (ACInew “most enjoyable” adverts are listed as follows Aeroporto di Roma-Fiumicino, Italy; Istanbul Airport in Turkey; Kuala Lumpur International Airport in Malaysia; Beijing Daxing International Airport in China; Sultan Hasanuddin International Airport located in Makassar, South Sulawesi, Indonesia; Yogyakarta International Airport located in Java, Indonesia; Belgrade Nikola Tesla Airport located in Serbia; Milan Bergamo Airport located in Italy; Ankara Esenboga Airport located in Turkey; Quito International Airport in Ecuador and Queen Alia International Airport in Amman, Jordan. The airports cover a range of locations and volume types.
What we can learn
The airports mentioned above represent some of the biggest airports around the globe. They welcome millions of people each year to travel for business or leisure. They’re vital to generating economic activity, boosting tourism and connecting cultures around all over the world. Due to the increasing demand for air travel set to continue in the coming years and airports are expected to play increasingly important roles to play in helping to improve global mobility and connectivity.